In UAE, the majority of small businesses are moving to cloud-based models
because of lower infrastructure costs and an immediate shift away from on-site hardware. Demand for cloud-based contact centres in UAE has risen in recent years as a result of the surge in remote employment.
The ZIWO cloud contact centre in the UAE is one of the top cloud contact centre solutions for inbound and outbound calls, as well as messages across several channels.
Ziwo makes it incredibly simple for businesses in UAE to communicate with their consumers and exploit customer data across systems thanks to API connections and preloaded plugins. There are the following benefits of Ziwo-
- Ziwo is one of the top cloud contact centre solutions in the UAE, and it can be used to make and receive calls as well as send messages over multiple channels.
- One of the most important features of the ZIWO Cloud contact centre solution is CRM integration. It provides Readymade Plugins that enable you to connect and integrate ZIWO with your chosen CRM or other programmes.
- ZIWO is a one-stop-shop that lets users conduct inbound and outbound calls, as well as send and receive messages across many channels, all from a single interface.
- It's a cloud-based call centre and all-in-one solution that includes call masking, call data recording, analytics, call whispering, a live KPIs dashboard, an emotion tracker, and an end-of-call survey, among other things.
- Using sophisticated routing and automatic call and message distribution queues of Ziwo, WhatsApp Business may give clients convenient contact alternatives.
- Because of the open APIs available on the website, Ziwo is entirely customizable.
- End-users will enjoy the setup process thanks to ZIWO's rapid deployment capability.
- Businesses in the UAE may leverage modern call centre operations without the expenditures and inconveniences associated with on-site improvements thanks to ZIWO.
Therefore, contact an authorised partner ofZiwo cloud contact centre in the UAE today to avail of their outstanding services
