Whether your company is a Small or Medium Business (SMB) or a large organisation, interpersonal and inter-departmental communication is one of the most crucial aspects of driving business growth. Companies with a large number of employees in various levels of hierarchy often face the problem of maintaining effective communication among employees and the customers. If the interpersonal communications within a business can be improved, the overall business growth and communication with the society at large can be improved. Alcatel Lucent is working towards providing top-end telephony at competitive prices, to help your business attain industry-standard communication devices.
Importance of Business Communication
- Managerial Efficiency
- Proper communication can have an influence in smoothening managerial operations.
- Improve Morale
- Effective communication encourages employees to take part in managerial initiatives and builds the overall morale of the employees.
- Effective Leadership
- An efficient chain of communication is crucial in developing effective leadership in the company. A two-way communication facilitates leadership qualities in employees.
- Better Decisions
- Without effective communication, information and important data can be misplaced or misused, hampering the decision-making of the company. When information is communicated to the particular department within a specified time, it eases the process of decision making.
How to Improve Business Communication
- Use the Right Communication Channel
There are many ways of communicating with your colleagues. You must choose the right medium and the right tone to deliver specific messages. Most of the business communications take place over phones connected to a common server. Alcatel Lucent is providing their impeccable service in the UAE, with popular products like the OmniPCX and PBX. These systems are some of the best business communication telephonic devices that allow employees to connect in real-time from any location, and hold high-quality calls with customers or colleagues.
- Consider Your Audience
Communication can be effective only when the things you say align with the things the customer wants to hear. To achieve this you must always consider the point of view of the customer and choose your words accordingly.
- Clever Choice of Words
What you say and how you say it has a big impact on the interest and the reaction of your customer. In the UAE, for example, it is advisable to use short and familiar words to engage the customer, rather than complex and confusing vocabulary. The customer will not be impressed by your technical or linguistic knowledge, rather turn away confused and uninterested.
