At first sight, it might seem ridiculous that a phone system could influence business growth, however, the impact small companies experience after switching to cloud-based telephony from traditional telephone systems is substantial. Cloud-based telephony like the Microsoft 365 phone system provides various benefits to small and medium-sized companies (SMEs) including cost-savings and improved connectivity.
Traditional phone systems were expensive and took time to be set up. They also required regular maintenance and did not always deliver optimum performance. Cloud-based systems make the communication service less costly and streamline operations to make way for a productivity boost. Following are a few benefits that small and medium-sized businesses can reap from choosing cloud-based VoIP technology over traditional PBX systems.
Fully-integrated Communications Systems
Business tools that operate on a cloud platform are easy to set up and can easily connect several employees from remote locations without any network or software issues. In this way, the cloud-based Microsoft system maintains a consistent business presence and contributes to increasing the productivity of the employees. It also provides access to a bunch of features including CRM tools, instant messaging, voice and video conferencing.
Better Control Over Communication
Microsoft office 365 phone systems are ideal for SMEs because they enable the companies to pay only for features they need. Cloud-based phone systems enable employees to access their company data and connect to co-workers via any device, be it a smartphone or a desk phone.
Industry-standard Features
Cloud-based Office 365 give SMEs access to applications and network capabilities that are at par with the business communication standards of large corporations. Some of the best Office 365 phone systems include virtual assistants, auto-attendant or call centre solutions.
Time Management
These systems create web-based customer profiles that enable IT staff to manage their system more efficiently. These profiles contain information about the installation, service configuration, trouble tickets, training, billing and call analytics, which allows them to spend fewer resources on project management. These cloud-based systems are also compatible with other cloud applications.
